Privacy Policy

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Professional information (qualifications, work experience, career goals)
• Resume and CV documents
• Communication preferences and marketing consents
• Payment information for our services (processed securely by third-party providers)
• Any other information you voluntarily provide through forms or communications

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and analytics data
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: Providing career guidance, resume reviews, interview coaching, and other professional services
• Communication: Responding to enquiries, providing updates, and delivering requested information
• Marketing: Sending newsletters, promotional materials, and relevant career opportunities (with your consent)
• Website improvement: Analysing usage patterns to enhance user experience and website functionality
• Legal compliance: Meeting our legal obligations and protecting our legitimate business interests
• Quality assurance: Monitoring and improving our service quality

Information Disclosure

We may disclose your personal information to:

• Service providers: Third-party contractors who assist in delivering our services (subject to confidentiality agreements)
• Professional networks: With your explicit consent, to potential employers or networking contacts
• Payment processors: Secure third-party payment services for transaction processing
• Analytics providers: For website performance analysis and improvement
• Legal authorities: When required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyse website traffic and user behaviour
• Provide personalised content and experiences
• Enable social media integration
• Deliver targeted advertising (with your consent)

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will take all reasonable steps to protect your data.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Achieve the purposes for which it was collected

Generally, we retain client information for 7 years after the completion of services, in accordance with business record-keeping requirements.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Complaint: Lodge a complaint about our handling of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request your data in a portable format (where applicable)

To exercise these rights or make an enquiry, please contact us using the details provided below.

International Transfers

Your personal information may be transferred to and processed in countries other than Australia, including:

• Cloud storage providers with servers in multiple jurisdictions
• Software service providers based overseas
• Third-party analytics and marketing platforms

We ensure that any international transfers comply with the Australian Privacy Principles and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

We will respond to your enquiry within 30 days, as required under the Privacy Act 1988 (Cth).