Terms of Service

Agreement to Terms

By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and BrightRoots Portal. We may modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Description of Services

BrightRoots Portal provides career guidance and professional development services, including but not limited to:

• Resume and CV writing and optimisation services
• Interview coaching and preparation
• Job search strategy development
• Qualification assessment guidance
• Career counselling and planning
• Professional networking assistance
• Educational content and resources
• Online tools and assessments

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

Eligibility and Registration

Age Requirements

Our services are intended for individuals who are at least 18 years of age. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

Account Information

When creating an account or using our services, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorised use
• Accept responsibility for all activities under your account

User Responsibilities and Conduct

You agree to use our services responsibly and in accordance with these Terms. You must not:

• Violate any applicable laws, regulations, or third-party rights
• Use our services for any illegal or unauthorised purpose
• Transmit any harmful, offensive, or inappropriate content
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorised access to our systems
• Impersonate any person or entity
• Harvest or collect user information without consent
• Use our services to spam or send unsolicited communications
• Reverse engineer or attempt to extract source code
• Remove or modify any proprietary notices or labels

Payment Terms

Service Fees

Our services are provided for fees as outlined in our service packages or as agreed upon in individual service agreements. All fees are in Australian Dollars (AUD) unless otherwise specified.

Payment Processing

• Payment is required in advance for most services
• We accept major credit cards, PayPal, and bank transfers
• All payments are processed securely through third-party providers
• You authorise us to charge your chosen payment method

Refund Policy

Our refund policy varies by service type:

• Document services: Full refund if we cannot complete the service to your satisfaction
• Consultation services: No refund once the session has commenced
• Package services: Prorated refund for unused portions within 30 days
• Digital products: No refund once downloaded or accessed

Refund requests must be made in writing within the specified timeframe. We reserve the right to refuse refunds for services that have been completed satisfactorily.

Service Limitations and Disclaimers

No Employment Guarantee

While we strive to provide high-quality career guidance services, we cannot guarantee employment outcomes, job offers, interview success, or any specific career results. Our services are advisory in nature and success depends on various factors beyond our control.

Professional Advice Disclaimer

• Our services do not constitute legal, financial, or immigration advice
• We recommend consulting qualified professionals for specific legal or regulatory matters
• Information provided is general in nature and may not apply to all situations
• We are not responsible for decisions made based on our guidance

Third-Party Services

We may recommend or integrate with third-party services, tools, or websites. We are not responsible for the content, accuracy, or practices of these third parties. Your use of third-party services is subject to their own terms and policies.

Intellectual Property Rights

Our Content

All content on our website and in our services, including text, graphics, logos, images, software, and other materials, is owned by BrightRoots Portal or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for your personal, non-commercial use in accordance with these Terms.

Your Content

You retain ownership of content you provide to us (such as resumes, personal information, and communications). By providing content, you grant us a licence to use, modify, and distribute it as necessary to provide our services.

Restrictions

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

Confidentiality

We understand that you may share sensitive personal and professional information with us. We commit to:

• Maintaining strict confidentiality of your personal information
• Using your information only for the purposes of providing our services
• Not disclosing your information to third parties without your consent
• Implementing appropriate security measures to protect your information
• Complying with our Privacy Policy and applicable privacy laws

This confidentiality obligation continues even after our service relationship ends.

Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claims arising from our services shall not exceed the amount you paid for the specific service in question
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not responsible for any loss of profits, data, or business opportunities
• Our liability is limited regardless of the form of action, whether in contract, tort, or otherwise

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless BrightRoots Portal, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you provide to us
• Your negligent or wrongful conduct

Termination

Termination by You

You may terminate your use of our services at any time by contacting us. Termination does not relieve you of any obligations to pay outstanding fees for services already provided.

Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Fail to pay required fees
• Behave inappropriately towards our staff
• Use our services in a manner that could harm our business or reputation

Dispute Resolution

Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Dispute Resolution Process

Before initiating legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a fair and reasonable solution.

Consumer Rights

Nothing in these Terms limits your rights under the Australian Consumer Law or other applicable consumer protection laws.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional service-specific terms, constitute the entire agreement between you and BrightRoots Portal regarding our services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms at any time.

Contact Information

If you have any questions about these Terms or our services, please contact us:

We will respond to your enquiry as soon as reasonably possible.